User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Hotline's online casino and related services in Canada. They explain the relationship between you and us, what we expect from account holders, and how we manage promotions, payments, and disputes. By registering and using our services you agree to follow these terms and any additional rules published in specific sections of the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorized access. We may suspend or close accounts where there is evidence of fraud, chargebacks, bonus abuse, multiple account ownership, or provision of false information. We require accurate personal details and you must update your profile if your information changes.

Eligibility requirements

To register and play you must meet local legal age requirements and be located in a jurisdiction where our services are permitted. We do not accept players from territories listed as restricted during registration. Account verification (KYC) is required before processing significant withdrawals or where regulatory checks apply. Verification typically involves government ID and proof of address; additional checks on payment methods may also be requested.

Acceptable platform use

Use the site only for lawful, personal gaming activity. Prohibited conduct includes using automated bots, attempting to bypass geographic or account restrictions, colluding with other players, or exploiting system errors. Any attempt to manipulate games or promotional offers may result in cancellation of bets, forfeiture of funds, and account closure. We may monitor and record activity to protect players and the platform.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms available on the promotion page. Promotions may include wagering requirements, maximum bet limits, contribution rates by game, and game exclusions. Only one active bonus may apply unless stated otherwise. We reserve the right to refuse, cancel or reclaim bonuses where abuse or irregular activity is detected. Withdrawals made without meeting promotion conditions may lead to forfeiture of bonus funds and related winnings.

Deposits and withdrawals

Payment options, minimum deposit and withdrawal amounts, processing times and any applicable fees are listed in the cashier section. You must use a payment method in your own name. Withdrawals are subject to verification checks and may be delayed while documentation is reviewed. We may apply limits to withdrawal amounts and use staged payments for very large wins in line with our financial policies.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We aim to resolve issues promptly and may request documentation to complete our review. If an internal resolution is not possible we will advise on further steps, including independent mediation where available. While we endeavour to be fair, final decisions made under these terms are binding on account holders.

Updates to terms and conditions

We may update these terms from time to time. Updated terms take effect when posted on the site or as otherwise notified to you. Continued use of your account after changes constitutes acceptance of the revised terms. If you do not agree with an update you should stop using the service and contact support for account closure options.