Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play or otherwise interact with Hotline in Canada. We take your privacy seriously and aim to be clear about what we hold, why we use it and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect identifying information such as your full name, date of birth, email address, phone number and postal address. We also collect identity documents when verification is required, and payment details needed to process deposits and withdrawals.

Technical data

We collect data from your device and browser to provide service and secure accounts. This includes IP address, device type, operating system, browser version, device identifiers, and log data about your sessions and activity on the site.

Transactional data

We record deposits, withdrawals, bets, game history, bonuses claimed and other financial or account activity needed to operate your account, comply with payment rules and detect suspicious activity.

How we use your information

We use personal, technical and transactional data to:

- Create and manage your account and process payments.

- Verify your identity and meet anti-money laundering and compliance obligations.

- Provide customer support and resolve disputes.

- Monitor and prevent fraud, abuse and security incidents.

- Improve and personalise the service, including site functionality and game suggestions.

- Send transactional messages and, where you have consented, marketing materials which you can opt out of at any time.

Data protection and storage

We use technical and organisational measures to protect your information, including encryption in transit, access controls and regular security reviews. Personal data is stored only as long as needed for operational purposes, compliance with legal obligations, or as otherwise required by applicable law.

Cookies and tracking technologies

We use cookies and similar technologies for authentication, site functionality, analytics and personalised content. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Blocking certain cookies may affect site performance or available features.

Your rights

You can request access to, correction of, or deletion of your personal information. You may also withdraw consent to certain processing or object to direct marketing. To make a request, contact our privacy team at [email protected]. We will guide you through verification steps and respond in a reasonable timeframe.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification and fraud prevention providers, game and platform partners, hosting and analytics vendors. We may also disclose information when required by law or to protect our rights. Where possible we share aggregated or anonymized data that does not identify you personally.

Privacy policy updates

We may update this policy from time to time. Changes will be posted on our site and, where appropriate, notified to you. Continued use of our services after a posted change means you accept the revised policy.