Responsible Gambling Policy

At Hotline we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. This page explains the safeguards we offer, the signs of problem gambling to watch for, and where to get help if you need it. If you have any questions about safer play or need to change your account limits, contact our support team at [email protected].

Player protection principles

We promote safer gambling through clear tools, proactive monitoring, and straightforward account settings. We respect player decisions about limits and breaks, and we act quickly when we detect behaviour that suggests someone may be at risk. Our goal is to make it easy for players to manage their activity and to get support whenever it is needed.

Activity-control tools

You can control how you play using a set of self-service tools in your account. These are designed to help you set responsible boundaries and to reduce risk if play becomes problematic.

Deposit limits

Set daily, weekly, or monthly deposit caps to match your budget. You can lower limits instantly in your account settings. If you raise a limit, an enforced waiting period or verification step may apply to give you time to reconsider.

Loss limits

Loss limits let you cap how much you are willing to lose over a chosen period. These can be set alongside deposit limits to keep your overall exposure aligned with your spending plan.

Time limits and account breaks

Use session time reminders, set maximum session lengths, or activate short account breaks when you want to step away. Time-outs are available for short pauses, while longer breaks give you an extended period away from your account.

Self-exclusion

If you need to stop playing for a longer period, you can self-exclude from your account. Self-exclusion options include set periods or indefinite exclusion. During self-exclusion you will not be able to log in, deposit, or receive marketing from us. For help setting up self-exclusion, contact [email protected].

Signs of problematic behaviour

Warning signs can include spending more than planned, chasing losses, hiding activity from family, or neglecting daily responsibilities. If you notice these signs in yourself or someone close to you, consider using our control tools or seeking professional advice.

Tips for maintaining control

Practical steps include setting realistic deposit and loss limits, using time reminders, keeping a separate budget for entertainment, and avoiding gambling when stressed or under the influence. Review your account activity regularly to stay aware of your play patterns.

Professional help and support organisations

Help is available. Consider contacting Gambling Therapy, Gamblers Anonymous, or your provincial gambling support service for confidential guidance. Your local health services can also direct you to specialists. If you need immediate assistance setting an account limit or self-excluding, reach out to [email protected].